The CHI Company | Diamond Springs, California
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The CHI Company
Currently with 3 ratings
Type: Homebrew Shop

6070-K Enterprise Dr
Diamond Springs, California United States 95619 [ print map ]
530 622 8265

chicompany.net

Hours: 9:00 AM - 5:00 PM





The CHI Company

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3 reviews for The CHI Company
 Ambiance  20%
 Service  10%
 Selection  27%
 Food N/A 
 Value  20%
 Overall  8%
 Rating  N/A


30
  AMBIANCE 1/5   SERVICE 1/10   SELECTION 10/15   FOOD N/A   VALUE 4/10   OVERALL 3/20
gmb  (1) blairsden, California | February 23, 2013
First order I did with Chi company was fine and I had no problems. When I ordered I could receive a 5% discount if I got on certain websites and gave a positive review. It seemed as someone was badmouthing Chi and they wanted good reviews. I declined because it seemed not genuine. So three months later I needed to get more of the same part I ordered before. It took six weeks and three shipments of the wrong part before they got it correct. Then I ordered 4 corny kegs from them. No problem, kegs were used but I was able to clean them. Since I had the four and supplies are getting low I ordered two more. The condition of these kegs upon arrival was horrible. Black and brown staining I could not remove. I soaked them in PBW overnight, soaked them in 130 degree acid cleaner five for an hour, and scrubbed with bar keepers friend. I canít remove the staining. These kegs should never have been sold. I feel as they are using the dwindling supply of cornies to push these upon us. So now I have to send a $45 keg back after spending $20 to receive and another $20 to return. All this for five bucks. Matt seems like a nice guy and I warned him about his half arsed approach to customer service. Iím just letting you all know. Maybe you can get the 5% discount, I know Iím not.
8
  AMBIANCE 1/5   SERVICE 1/10   SELECTION 1/15   FOOD N/A   VALUE 1/10   OVERALL 1/20
billytons  (1) , | March 29, 2012
I had a similar terrible experience as the previous reviewer. Order was placed more than 6 weeks ago. We are still missing many items after several phone calls and emails. Talked with Matt at CHI company three weeks ago and he said the missing parts had shipped - but no confirmation from their tracking system and the order never showed up. Now he will not respond to emails or phone calls. Please, DO NOT DO BUSINESS WITH THE CHI COMPANY!
8
  AMBIANCE 1/5   SERVICE 1/10   SELECTION 1/15   FOOD N/A   VALUE 1/10   OVERALL 1/20
CGLT  (1) | March 29, 2010
They never shipped my order, even their tracking number says it hasnít shipped yet. Will not refund my money because they wonít respond to emails or phone calls. Three weeks later I had to have my bank file a claim to get my money back, and they wonít resond to my bank either. Itís as though they are trying to drag this out as long as possible so that I canít get what I need from someone else in the meantime. They do not care about their customers. Do not buy from CHI Company!!!

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