RateBeer

Has anyone had FedEx mixed up packages?

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robloc303
beers 268 º places 13 º 16:07 Tue 6/25/2013

I just received 2 trade messages from members who I did trades with. One was stoked to get what he thought was a bunch of extras and the other got one bottle when he was supposed to get multiples... This is a double edge sword... How do you fix this without letting a member down?

It seems FedEx mixed up the labels... They had the right names and addresses on the hand written stickers they require me to fill out and stick to the box, but it seems the FedEx barcode tracking label they print got put on the wrong boxes, hence the mix up...

Has this happened to anyone else? If so, how did you fix it? I donít want to send red flags to FedEx of the contents, so do I even contact them on the mistake or do I just reimburse the members to do a swap and send them both a mystery care package to make it up?

Advise please...

 
Cletus
beers 6355 º places 233 º 16:09 Tue 6/25/2013

Tell both of them what happened and advise Fedex that they messed up so that you can get a credit for them to send to the correct person for you. This is not your fault, so each trade partner should totally understand.

Also think about opening an account so that this doesnít happen again. It saves a lot of time, it is cheaper, and you get points that you can apply to purchases.

 
robloc303
beers 268 º places 13 º 16:12 Tue 6/25/2013

Good advise. I did not know about a FedEx point program!

 
daknole
premium
beers 10320 º places 447 º 18:55 Tue 6/25/2013

Points?

 
5000
premium
beers 6300 º 18:59 Tue 6/25/2013

I was wondering the same. Never heard of points, would like to know more.

To the OP, as Cletus said, start a FedEx account. I believe its 10% cheaper than going to an actual location. Plus, you do not need to declare its contents. I print out my own labels, go to a FedEx location, drop it off on the scale and say "this one is ready to go!" and walk away.

 
StefanSD
beers 2218 º places 45 º 19:29 Tue 6/25/2013

Originally posted by daknole
Points?


You must sign up for the fedex rewards program

https://getrewards.fedex.com/

You coulda had a new laptop by now Dak.

 
TooManyBeers
beers 1 º 19:44 Tue 6/25/2013

I also weigh my own packages so when I drop off Iím really done.

You are less likely to mix up the labels if you print them out yourself.

 
Cletus
beers 6355 º places 233 º 20:18 Tue 6/25/2013

Originally posted by StefanSD
Originally posted by daknole
Points?


You must sign up for the fedex rewards program

https://getrewards.fedex.com/

You coulda had a new laptop by now Dak.


Yah, Iím surprised you didnít know about this, Dak and 5000.

 
Homer321
premium
beers 2851 º places 30 º 20:21 Tue 6/25/2013

Originally posted by TooManyBeers
I also weigh my own packages so when I drop off Iím really done.

You are less likely to mix up the labels if you print them out yourself.


I have noticed that for about 110% of my packages, they have been re-weighed and re-assessed for shipping charges. I donít think everyone who is putting down 8.2 pounds for a 15 pound box is getting one over on the man. just sayin.

 
5000
premium
beers 6300 º 20:26 Tue 6/25/2013

Originally posted by Cletus
Originally posted by StefanSD
Originally posted by daknole
Points?


You must sign up for the fedex rewards program

https://getrewards.fedex.com/

You coulda had a new laptop by now Dak.


Yah, Iím surprised you didnít know about this, Dak and 5000.


Signed up! Too bad I didnít do this with my first 300+ trades...

 
daknole
premium
beers 10320 º places 447 º 00:40 Wed 6/26/2013

Fuck. Me.