Iím lucky enough to live close by but they do a huge mail-order/internet business as well. VERY helpful and friendly staff. Their catalog is a wealth of knowledge in itself! Oh, and they do sell White Labs.
This is where I order almost all of my homebrewing ingredients and a good amount of equipment also. Prices are good, especially considering ground shipping is free when you order over 60 dollars worth of stuff. The service is second to none. Iíve had a couple of instances where they included the wrong hop in an ingredient kit and they shipped out a replacement the next day. If you are a homebrewer you owe it to yourself to at least check out their website.
Stopped by the concord location and found myself lost as too what to buy. I want this but need that, I need one of those too, oh but I want that. What Iím trying to say is they have whatever you need. Service was excellent being that I was the only customer at the time.
So far Iíve had excellent service from these folks. Iíve ordered bulk extract, pellet hops, specialty grains and White Labs yeast. It has shown up here in FL fresh and in a timely manner. Selection of ingredients and hardware is second to none, really. The only negative I have is that this place isnít down the street from where I live. Also I make a point of only ordering when the daytime high temps are under 85F. FedEx and UPS stuff, when ordered in the heat of summer (in general), show up in FL very very warm. Contents of boxes hit at least 120F.
One of the best online homebrew shops. I frequent the Concord and Los Altos locations. Both have a great selection of home brew equipment and ingredients. Concord also has a great selection of beers available, including Russion River greats. I was lucky enough to get several bottles of Beatification when I was there last.
Iíve ordered products from these guys several times and their prices tend to be cheaper than other places around. The one area I wish they would improve on is their turn around time. While it is nice to get free shipping on larger orders, Iíve had orders take as long as three weeks to arrive.
With how many brew shops there are in the area, it seems silly to rate one. You go here, or it sucks enough that you mailorder. They only sell white labs yeast now, and they do sometimes run out of hop varieties, but the overall selections os pretty damn good. You donít get everything that the main Concord store gets, but this is a solid brew store that I am glad I can make a little trip up to when I want to get some ingredients.
Ok, so they changed the name of this store from Fermentation Frenzy to More Flavor, that is, from an awesome name to just about the most boring name anyone could ever think of. Good job, guys. I should dock you some points for that, but I wonít. I visit the Los Altos location.
This is a decent homebrew shop. As for ambiance, well, itís a homebrew shop. Take that how you will. The selection of malts is very nice and they have some great kits if youíre into that kind of thing, including a Pliny the Elder clone kit produced by Vinnie C. himself. The selection of equipment also covers pretty much everything youíll probably want.
The one thing theyíre lacking on at times is hops. I know thereís a hop shortage, but damn it, there are times when my first 3 choices are all out of stock. All the "sexy" hops that brewers brag about using are unlikely to be found here. You want something like Simcoe or Nelson Sauvin? Not a chance. But you can have all the Glacier, Willamette, and Vanguard you want.
Staff is usually very helpful and laid back, although occasionally youíll get someone who can be a bit d-baggy. Overall though, great place to live 2 miles from!