RP31 (1) Lisle, Illinois | December 3, 2014
42 AMBIANCE 3/5 SERVICE 1/10 SELECTION 10/15 FOOD N/A VALUE 5/10 OVERALL 7/20
Unless you’re desperate for a beer after 10PM, save yourself the trouble and head to Leo’s Wines and Spirits or Binny’s nearby. This place has a decent selection and they’re not the cheapest, but not ridiculously priced either.
Emily is very nice and helpful, but the old guy (owner?) is really unpleasant and after today I will never be back. I’ve come in here a number of times, I follow them on beermenus, I joined the rewards program... For the past few days I have been checking in for BCS and every employee I have talked to besides this guy told me "we might get the delivery on X, Y, or Z, we’ll update beermenus, just check with us." Ok, great. Never asked to hold bottles, wasn’t calling every 5 minutes, just checking in on my way to or from home since they’re nearby.
So I show up today and ask if BCS has arrived (figuring it had because the store’s big delivery day is Wednesday) and he tells me "Nope". I said, "so, maybe next Wednesday?" and got a "No, maybe Sunday. But it’s only for people in the computer." "Well, I am in the computer." He seemed to think I had just filled out the reward program stuff 5 minutes earlier, so my response was met with "Well just because you are in the computer doesn’t mean you’ll get it." Yeah, I understand that, I am just looking for a bottle of beer! I understand now is the time of year when everyone is looking for BCS and store owners can get upset about it, but you don’t need to be like this to customers. And if you are going to do some special beer allotment when something comes in, make sure all of your employees know. Why, after a week of asking, am I just now being told that even when BCS shows up, I won’t be able to buy it?
Stopped the BCS talk there and asked about two other beers I had written down a couple nights ago and was told one "only comes in kegs" and the other one did not exist. Really? So other people are finding stores that are emptying kegs into 12oz bottles? Come on.
I’m taking my business elsewhere. Leo’s and Binnys are not much farther from my house and they’re cheaper anyway. Staying open until 11:30 or 1 is not really a selling point for me, and if I do find myself needing a beer at midnight, I’m driving out to Ardmore Station Liquors in Villa Park. So long, Liquor Stop.